Starting on Sunday, the promoter behind the failed Lady Gaga concert will start refunding 52,000 fans who had purchased tickets to see the canceled show.
Big Daddy, the promoter for the Indonesian leg of the “Born This Way Ball Tour,” said on Monday that it would “compensate the tickets 100 percent,” but it asked fans to be patient because the process take until July 22.
The promoter said more than 50,000 tickets had been sold and the refund process would be conducted in stages, based on the type and price of the tickets.
Big Daddy will start the refunds with those who bought the cheapest tickets for the show. Sunday’s refund will take place at the Gandaria City shopping center in South Jakarta from 10 a.m. to 6 p.m.
The promoter will offer refunds for more expensive tickets in the following weeks. Holders of Gold Circle tickets, the most expensive at more than Rp 2 million ($210) each, will be the last to receive their money back.
For people who bought festival tickets, the most popular, the promoter will compensate them in alphabetical order over a three-week period.
Big Daddy warned that it would only make refunds based on the official ticket prices and would not offer compensation for extra costs, such as mark-ups imposed by ticket touts. For people who bought tickets online at MyTicket Indonesia, Big Daddy will use an automatic refund system.
Jakarta Police on Monday voiced concern for the promoter’s choice of venue for the refunds. “We are asking the promoter to please do the refunds somewhere spacious with many booths. Our suggestion is the east parking lot [at Gelora Bung Karno],” Jakarta Police spokesman Sr. Comr. Rikwanto said. “Hopefully the date and place can be determined soon so we can prepare security for it.
“We are also asking the promoter to announce it through the media.”