Train commuters now no longer have to suffer long lines to get business and executive class tickets, as state railway operator Kereta Api Indonesia launched on Tuesday two new ticketing systems.
First, commuters can now book tickets by calling the company call center — 121 from land lines or 021-121 from cellphones — from which they can get a booking code.
Payment should then be made through an ATM within three hours after the booking code is received. The receipt can be exchanged for a ticket at the train station.
“The technology will simplify things because people can do many activities in one place. We are only trying to keep up with our IT-savvy customers,” said the company’s commercial director, Sulistyo Wimbo Hardjito, at the launch of the new system in Gambir Station on Tuesday.
Another way is to book the tickets via Indomaret. Commuters can go to any of 4,570 Indomaret shops all over Java from 30 days to 1 day before the desired trip to book their tickets.
“People who want to buy train tickets can go directly to any Indomaret on Java island and give the necessary information [to the counter],” Sulistyo said.
This information includes the passenger’s name, address and phone number. A person can book a maximum of four seats at a time. After the tickets are paid for, customers will receive a ticket-booking code and receipt from Indomaret that they can exchange with actual tickets at the train stations.
The public is expected to fully use the facility for ‘mudik,’ or the annual exodus that occurs at the end of the Islamic holy month of Ramadan when millions of Indonesians leave big cities to spend Idul Fitri with family and friends in their hometowns.