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Can iPhone Challenge BlackBerry in Indonesia?
Aulia Masna | February 02, 2010

To get more users, iPhone needs more relevant apps. (Bloomberg Photo/Dimas Ardian) To get more users, iPhone needs more relevant apps. (Bloomberg Photo/Dimas Ardian)
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K3V1Nbot
11:59pm Jun 24, 2010

I am an iPhone user and a BB and I do find it a bit frustrating and confused with Indonesia. Here, BB is mostly used by everyone - WHY? for FASHION, BBM, and facebook. I see that Telkomsel hasn't given the public here the price that is supposed to be affordable, educate the public that the iPhone does WAY more stuff than a BB. Here in Indonesia is just like seeing a trend of having a phone that when one says to a friend "get one -" its spreads like crazy, everyone starts to buy one - (jus t like the nokia trend back then-) What they probably see or don't see is that outside Indonesia, EVERYONE is using an iPhone, there are more users outside, especially in Singapore, Japan, Europe, and of course, the almighty country who invented it - US. Just look how crazy the lines just to purchase these phones in US and Japan - they are crazy.... I am not advertising iPhone at all. But I do find it annoying that Indonesia uses BB for fashion and it is also a bad influence in matter of social life. I see everywhere - EVERYWHERE a BB - where no one talks anymore to each other in a car, when ppl are dating they use BB instead of talking to each other, and like you probably know they call it "autis" This is all probably because of Telkomsel's selfish prices and lack of educating ppl (they also don't provide a very good service). I know people who knows the people from Telkomsel very well, and oh boy - they tried very hard indeed.... I mean not to biased, i do find bB attractive for its own social network - in my perspective its only good for business though, coz we have Skype, msn, and other im stuff. Oh and did you know? we have a substitute for BBM for iPhone users? "There's an app for that"


benjamin.l
10:55pm Mar 23, 2010

Giving up the large free BBM network to join a smaller network is going to be the biggest hurdle in getting groups to move over to iPhone.


jessearmand
7:08am Feb 10, 2010

I read this article a while ago, when it was just published. Haven't read the comments above. But all of you guys are totally wrong if this is an advertisement about iPhone.

An advertisement is something that shows off:

"Why do you need to buy an iPhone?"

This article is about:

"A suggestion on how to make iPhone popular and useful in this country"

The popularity of iPhones around here will NOT only cause Aulia to be claimed as a good journalist who will influence the majority of people in this country to use it. But, it will make a richer mobile developers community and software development community in general.

The iPhone allows any developers, even a kid who's only 15 years old to write apps, releasing his / her apps to the world market. Think about the changes that will make to the reputation of this country in the technology field.

Other mobile devices forced developers to work in corporate drudgery in order to sustain themselves.

The emerging startup companies developing iPhone / iPad apps will generate an increase of creative and productive community in this country which is VERY lacking in software innovation.


Valkyrie
2:02pm Feb 3, 2010

For me, I 'd say "go fly a kite" - what's a kite?


Simon P
9:53am Feb 3, 2010

What's a book? ;)


The iPhone is by no means king of the smartphones in Indonesia. That distinction belongs to the BlackBerry, which reigns over the entire archipelago.

People in the workplace are expected to own a BlackBerry and having someone ask for your PIN is as common as asking your last name.

Yes, it’s apparently hip to own a BlackBerry. They’re everywhere, from elementary school playgrounds to nanny waiting areas. Wherever you look you can see thumbs tapping on keypads.

BlackBerry’s Indonesian recipe is simple: it’s the most affordable smartphone out there and mobile network providers have raced to offer the cheapest plan possible. Indonesia is one of the first countries to offer a buffet of BlackBerry services with daily, weekly and monthly options.

What sets it apart from the iPhone is BB Messenger. The unlimited data plan that comes with a BlackBerry allows users to send unlimited messages to fellow users via BlackBerry Messenger. It’s as easy as posting a Facebook status.

Speaking of Facebook, it’s also a killer application that has misled the uninformed masses into thinking that Facebook was a BlackBerry creation. There’s also the push e-mail feature, which is essential for anyone trying to keep up in today’s work environment.

Local BlackBerry application developers say they would be more motivated to develop iPhone apps because writing them is apparently a lot less complicated than writing BlackBerry apps. However, there are too few iPhones in Indonesia to make it worthwhile. News portal detik.com says there are about 20,000 iPhones here compared to more than half a million BlackBerrys. Thus it makes little business sense for the developers to pursue iPhone apps.

Which brings me to my point. To be successful a device needs to have killer apps or killer features. It needs to have something extremely valuable that does not exist in other devices, or does so in far less impressive or useful form.

For example, back in the late 1970s and early ’80s, the Apple II family was a massive hit for Apple because it had a spreadsheet application called VisiCalc. Prior to this, any kind of calculations had to be done on paper or on blackboards. When it came to business projections, which can span weeks or even years, having several blackboards was the way to go.

This triggered activity in the personal computer industry, prompting Lotus to release its own spreadsheet app called 1-2-3, which was available for non-Apple computers and helped change the industry as well as business forever.

BlackBerry can thank push e-mail and BB Messenger for its huge popularity. People have a need to communicate and the more they can do so and the cheaper they can do it, the better for them.

It’s clear that BlackBerry’s strength in the eyes of Indonesians are the affordable plans that allow unlimited data for under $20 per month. This provides a platform for BlackBerry Messenger, Facebook, Twitter and all the e-mails one could possibly desire.

Apple’s iPhones are popular almost everywhere else in the world because they’re sold at affordable prices, and in some cases are given away for free. Users of the iPhone laud its flexibility and the more than 100,000 apps that are available on Apple’s App Store, which has been available to iPhone and iPod Touch owners in Indonesia with locally issued credit cards since July 11, 2008. Apple has been touting the 100,000 plus apps, but makes no specific mention of the number of apps available in individual countries. Applications stores for other smartphones are nowhere near as large because developers are concentrating on designing for Apple’s App Store.

Google’s Android hasn’t been that popular since its launch in August for a number of reasons, including HTC’s trademark battle with a local company, which prompted it to pull out of the country for several months. The latest word from an insider is that HTC has won its case and should be back selling smartphones in Indonesia within several weeks.

In Indonesia the iPhone is expensive. It is sold exclusively by Telkomsel for $700-$800 (from around $1,000 to $1,200 after the initial launch), complete with a 500 MB data plan that tends to leak for no apparent reason. It also has a pitiful package for voice calls, SMS and tethering, and there is little in the way of marketing, meaning there is little reason for Indonesians to make the switch.

Late last year, more affordable data plans surfaced from competing mobile networks. If Telkomsel iPhone 3G owners want to switch to other networks, a simple restore of the phone’s operating system will unlock the phone and allow them to migrate.

What Telkomsel needs to do is come up with a very strong and practical reason for people to buy iPhones. A phone, no matter how advanced, will not sell itself, especially when there is little support from the network provider. The strength of the iPhone is that it’s arguably the most flexible mobile computing device on the planet.

Telkomsel needs to recognize that fact and build on it by getting local iPhone developers to build killer apps, preferably with a strong local flavor.

The hottest thing right now is social networking. Facebook has its own app for each platform, Twitter relies on third-party developers, while Indonesia has Koprol, a location-based social networking service that was launched about a year ago.

Koprol lets you share your location and photos with friends and people nearby. It also lets you leave reviews of places such as malls, restaurants and other sites of interest. However, overseas competitors such as Foursquare and Gowalla are beginning to make inroads.

Telkomsel would do well to team up with Koprol to create an iPhone app. Koprol is not in desperate need of an iPhone app but Telkomsel needs to get those iPhones out the door. It’s near the bottom of Apple’s list of iPhone partners with regards to sales numbers. South Korea’s KT launched the iPhone 3GS in late November and managed to sell at least 100,000 units by the middle of December.

Telkomsel could also get shopping malls all over the country to link up with developers to create their own iPhone apps. Constantly updated mall guides on iPhones that can tell people about the stores, their promotions and the location of available parking spaces in their respective parking lots would be something that is not only useful for iPhone owners but would serves as an advertising/promotional platform for the malls and their tenants.

To get more users, it needs more appropriate apps. And not just any app but apps that are relevant to them — practical, useful and worthwhile apps. More important, users need to know how and where to get them.

Believe it or not, many Indonesian iPhone users are unaware that there are more than 100,000 apps available, tens of thousands of which are free. Many of them don’t even know that they can install apps on their phones.

A handful of one-shot low-engagement public events aren’t going to help raise that awareness. Telkomsel needs to show how an iPhone can be a boon to people’s daily lives.




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