Britain-based airline service reviewer Skytrax named Indonesian national flag carrier Garuda Indonesia the World’s Best Regional Airline during an event in London on Thursday.
Garuda was also named the Best Regional Airline in Asia, followed by Dragonair, Bangkok Airways, SilkAir and Hong Kong Express.
Skytrax CEO Edward Plaisted handed the awards to Garuda Indonesia president director Emirsyah Satar at an event at the Farnborough International Airshow in London on Thursday.
Garuda bested nominees from China, Europe and southern America, among other regions across the globe, Indonesian news portal kompas.com reported.
Garuda, which inked a $2.5 billion deal to purchase 11 A330-300 planes from Airbus during the visit of British Prime Minister David Cameron in April, also won the Best International Airline award for January 2012 from Roy Morgan Research, beating Singapore Airlines and Air New Zealand, among others.
Other winners in the Skytrax awards are:
- Qatar Airways named the World’s Best Airline (second year in a row)
- Asiana Airlines named Best Airline in Asia, followed by Singapore Airlines and Cathay Pacific
- Air Asia named as the World’s Best Low-Cost Airline
According to the Skytrax website, the awards were based on a survey of air travelers by telephone, questionnaires and online about their experiences with airlines on the ground
and in the air during a 10-month period.
The survey measured passenger satisfaction across more than 38 key performance
indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness,
food, beverages, in-flight entertainment and staff service. The survey covered over 200 airlines, from the largest
international airlines to smaller domestic carriers.