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Singapore Casino to Pay Full Winnings in Dispute
November 10, 2011

Dark clouds form a backdrop against Singapore Dark clouds form a backdrop against Singapore's iconic Marina Bay Sands casino and hotel resort complex in Singapore. The casino said on Thursday it will pay a Singaporean food seller more than $300,000 in jackpot winnings after initially claiming she won it as a result of a computer glitch. (AFP Photo/Roslan Rahman)
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Singapore. A US-owned casino said on Thursday it will pay a Singaporean food seller more than $300,000 in jackpot winnings after initially claiming she won it as a result of a computer glitch.

Choo Hong Eng, 58, had been playing jackpot at the Marina Bay Sands (MBS) in Singapore last month when the “Cash Bonus” sign appeared indicating she had won Sg$416,742.11 ($322,720.55), but she was told the machine was faulty.

The casino then offered the vegetarian food stall owner Sg$50,000 and a Sg$258,962 sports car which she could sell back to the establishment for cash but she rejected the offer and complained to casino regulators.

MBS’ refusal to pay Choo the full amount she demanded triggered a wave of criticism in online forums.

“Marina Bay Sands regrets any confusion over the numbers displayed when Madam Choo Hong Eng won the Lotus Evora slot jackpot in our casino on 18th October 2011,” a spokesperson from MBS said in a statement emailed to AFP.

“After carefully reviewing this matter, Marina Bay Sands will pay the patron the amount that was displayed on the slot machine of Sg$416,742.11 ($322,720.55). We deeply regret the inconveniences caused.”

Choo said in comments published in the Straits Times newspaper on Thursday that she would donate half of her winnings to 20 charities.

MBS — which opened its doors in April — became the top earner for parent company Las Vegas Sands in the third quarter of 2011, raking in $792.4 million in net revenue between July and September.

Casino revenues for MBS, which also has hotel, retail and dining operations, totalled $651.9 million during the period, surpassing Sands’ other operations in gaming haven Macau as well as Las Vegas.

Agence France-Presse