State train company KAI Commuter Jabodetabek (KCJ) has decided to offer an electronic ticketing system for all routes starting in June in an effort to boost customer service, a company official said.
The e-ticketing system was first implemented on three Jabodetabek commuter train routes in April. Eva Chairunnisa, KCJ’s communications manager, said the company has since installed facilities, such as passenger cards, electronic gate devices and automatic ticketing services, in its 63 stations, and will be ready to use next month.
“We will start the e-ticketing system in all Jabodetabek stations in June. People’s interest in the system was also high during the trial of the system,” Eva said.
She said during last month’s trial, 130,000 e-tickets were sold for three routes: Tangerang to Jakarta, Jakarta to Depok and Jakarta to Bogor.
“The enthusiasm of the people in the e-ticketing system is pretty high. That’s why we feel optimistic that passengers would be knowledgeable on the system when we start it in June,” she said.
The company will prepare around 1.2 million cards to meet the demands of passengers.
Eva added that the company is still evaluating a new tariff scheme, which will be based on distance traveled.
“If the [e-ticketing] system is well executed then the distance-based tariff would be easier to implement,” she said.
Meanwhile, state railway company Kereta Api Indonesia’s regional operation I (Daop I) of Jabodetabek has been clearing vendors out of the stations ahead of the e-ticketing launch.
Sukendar, spokesman of KAI Daop I, said clearing of vendors started on Tuesday at Tebet station and continued on Wednesday in Kalibata station, South Jakarta.
“To increase the train services, then stations must be free from street vendors, especially when e-ticketing starts in June. Everything is done for the comfort on train trips,” he said.
Sukendar said the company aims to remove all vendors by May 23 to ease the crowds in stations.
He said without proper management at stations, KAI’s technological efforts for improved service would be hindered. Therefore, he expected vendors to cooperate with the policy.